Returns Policy

Returns Policy

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition* within 30 days of receipt. We will issue a refund upon receipt and examination. Items should wherever possible be returned in their original (or similarly robust) packaging with a completed Returns Form stating whether you require an exchange or refund. Please note, that we do not offer free returns. UK returns cost £2.99, this cost is deducted from your refund when you use our portal.

To book in your UK returns please click here

*both the packaging and the goods themselves must remain intact, unworn and unwashed. We cannot refund or exchange items where tickets or tags have been removed. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.

Please allow 7-10 working days from receipt of a return for us to process a refund or an exchange. Once a refund is processed, you will receive a confirmation email (the email will be sent to the same email address as your order confirmation). After receiving the confirmation email, please allow a further 5-10 working days for the refund to clear into your account. This time frame is dictated by Paypal, your bank or card issuer and is outside of our control. Your refund will be credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.

To book in your UK returns please click here